The Bangalore International Airport Limited’s (BIAL) or Kempegowda International Airport Bengaluru has bagged international recognition from the Airports Council International World’s ‘Voice of the Customer’ award. The ‘Voice of the Customer’ recognises airports that continued to prioritise their prospects and remained dedicated to making sure that their voice was heard through the Covid-19 pandemic in 2020.
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BLR Airport has made vital efforts in gathering passenger suggestions by means of ACI’s Airport Service Quality (ASQ) programme and this helped higher perceive the purchasers and exhibit BIAL’s dedication in direction of delivering a superior buyer expertise beneath attempting circumstances. Under the #WeAreHereForYou umbrella of BIAL, varied campaigns have been launched to unfold the message and rebuild passenger confidence in air journey following the outbreak of Covid-19 in 2020.
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